I would try reaching out to Adobe on their support page directly or try contacting Stuart-K above. ... View more

Good point! ... View more

I'm not going to keep repeating points I've already made. If you don't understand, go back and read my previous post. I said this was a well known issue. You argued with that. That's not helpful. Explaining your setup without asking me once about mine is not helpful. I can't change mine so I need to find a way to make it work. Overall, I don't find you helpful and I'll ask you to stop posting in this thread. ... View more

I am logged in. The combination of choosing Adobe Premiere and Troubleshoot removes the option to chat and leaves only the support forum......which is why I started a thread here and didn't call / chat in the beginning. https://postimg.cc/image/sep49dlmz/ ... View more

Thanks Kevin, that's the link that got me here to this forum. Please let me know if I should choose another option. After going to that link here's what I get and what I choose: 1. What can we help you with? - I choose Creative Cloud All Apps + Adobe Stock 2. Creative Cloud All Apps + Adobe Stock - I choose Adobe Premiere Pro 3. What type of issue are you experiencing? - I choose Troubleshoot When I choose troubleshoot - or any other option, I don't have the option to chat or call? What option should I choose to be able to select one of those? ... View more

I know you're trying to help, but let me make some observations. Arguing with me about whether this is a "well known issue" or not is not helpful nor is laboring over how many individuals are affected. I am affected and I'm a paying Adobe customer (at least my company is) and that's enough. Explaining your setup or other people's setups to me is not helpful - I am at work, in an office setting and I cannot control the setup of my computer system, that's out of my hands. So going into great detail about how you or someone else has setup your "rig" to try to solve this issue doesn't help me While I appreciate that you're trying to help, I would rather hear from an Adobe support staff person in hopes of getting this issue resolved or elevated to a developer to address. My fear is that when they see that you have responded to me they will move onto another ticket thinking this has been addressed Regarding your suggestion, yes I have tried it. Our IT Senior and I worked on this for about 1/2 hour yesterday trying different configurations. I've rolled back all of the Windows updates and AP versions back to when this was working fine a few weeks ago but the issue persists. Playback in the program monitor only works when the AP program itself is docked on the laptop monitor. Playback in the program monitor or source monitor panels doesn't work when the AP program is on the laptop and the panels are dragged onto other monitors. My workaround has been to mirror the laptop display onto one of the larger monitors so I can at least see playback on a larger screen. This is not ideal because now I lose the use of my third monitor. Again, Adobe support staff - please look into this and reply. ... View more

Thanks, I didn't label this as a well known issue from one other thread, that was just the only one I chose to include in my response. A quick net search shows numerous complaints about this issue going back to the beginning of this year - some of which have been responded to by actual Adobe employees. Like I mentioned, since multiple monitor playback isn't an issue in PS or AE, it seems to be a AP specific issue that the Adobe developers need to address. ... View more

BTW, "Huh" is not a very helpful response. It seems that this is a well known issue from reading this thread: https://forums.adobe.com/thread/2445195 Since other Adobe programs like After Effects don't have this multiple monitor issue, I have no idea why Premiere would behave any differently. It would be very helpful to see a response from an Adobe support staff member about this issue. ... View more

It seems the problem is related to a mismatch with which monitor is identified by Premiere in Edit > Preferences > Playback. Premiere identifies monitor #2 but when I go to Windows Display settings and click identify, that same monitor shows as monitor #3. So naturally problems arise when selecting / changing the options there. I've even tried selecting monitors 2 and 3, then moving AP program itself to the laptop monitor (monitor #1) and then closing the lid. That almost works - Program Monitor comes up on monitor #2 but AP is blacked out on monitor #3 and is inaccessible. It seems there's no solution except if Adobe updates how it identifies source monitors in Playback. ... View more

@Anissa, thanks, I tried that but no luck. I did try to reorganize the setup and save it as new, but the program monitor is still malfunctioning. Link to screenshot of what I'm seeing. The program monitor is showing part of the Effects panel. @R Neil, thanks, AP opens on my second monitor (not the laptop screen) - so I'm not dragging it. However, when I go to Edit > Preferences > Playback and select any one of the three monitors the others go black - and it still doesn't fix the program monitor issue. ... View more

See stuart-k's answer below. ... View more

Wow, that worked! Thanks. I should've thought of that. Yea, unchecking, updating and rechecking allow comments worked. All of the comments are back. ... View more

Thanks, so it looks like it's not only me. I have four project files that this has happened to. I sent them all out for review, comments were made and now there gone. Still waiting for Adobe to respond from back on May 3rd. ... View more

The link is above in my original post. Here's the link: https://xd.adobe.com/view/54f46208-b837-4511-6d6a-4c6ec03f050d-22c5/ I gave my Adobe ID and phone number to Ankushr but have not heard from him. Thanks ... View more

No, it's still selected. Below is what I see when I copy the link from the "Publish Prototype" tab and paste into a URL. The page just has the option to make the view full-screen or sign out. ... View more